Last Updated: 13/10/2026
This Privacy Policy explains how Veronica Vizcaino, dba Hand Lab Design (“we,” “us”), collects, uses and shares personal information when you visit handlabdesign.com, book or buy our services, subscribe to our emails or receive our outreach. We operate from Ecuador and serve business owners in the United States.
| Category | Examples | Source |
|---|---|---|
| Contact and business details | Name, email address, business name, website URL, phone number if you provide it | You (forms, bookings, replies); public business sources (see section 6) |
| Questionnaire and project information | Answers to intake questions; website or analytics access you choose to share | You |
| Booking and payment information | Appointment details; PayPal transaction ID, payer name and email, amount. We do not receive or store full card numbers. | Calendly, PayPal |
| Device and usage data | IP address, browser, device, pages viewed, referring site, approximate location, ad-click identifiers, cookie IDs | Automatically, through cookies, pixels and tags |
| Session recordings and heatmaps | Clicks, scrolling, mouse movement and page interactions, recorded by Hotjar. We configure it to mask form fields. | Automatically |
| Communications | Emails, messages and meeting notes | You |
We do not make automated decisions that have legal or similarly significant effects on you.
| Tool | Provider | Purpose |
|---|---|---|
| Google Tag Manager and Google Analytics 4 | Site analytics and tag management | |
| Meta Pixel | Meta | Measure ad performance, build audiences, retarget |
| Hotjar | Hotjar | Heatmaps and session recordings |
| Strictly necessary cookies | Us | Make the site work and remember your choices |
Your choices. A banner on your first visit lets you accept or reject non-essential cookies. We load Google Analytics, Meta Pixel and Hotjar only after you accept. You can change your choice at any time through the “Your Privacy Choices” link in the footer. We treat a Global Privacy Control signal as an opt-out of sharing and targeted advertising.
Do Not Track. There is no uniform standard for Do Not Track signals, so we do not respond to them; we do honor Global Privacy Control.
Third parties. Google, Meta and Hotjar may collect information about your online activity over time and across websites through these tools. Each provider offers opt-out controls in its own privacy settings, and Google offers the Google Analytics Opt-out Browser Add-on.
We do not sell personal information for money. We share it with service providers that process it for us: PayPal (payments), Calendly (scheduling), Google (Analytics, Tag Manager, Meet), Hotjar, MailerLite (email delivery and sign-up forms) and Hostgator (website hosting).
Advertising notice. Using Meta Pixel and similar tools to measure and target ads may count as a “sale” or “sharing” of personal information for targeted advertising under some state privacy laws. You can opt out through the cookie banner, the “Your Privacy Choices” link, a Global Privacy Control signal, or by emailing webmaster@handlabdesign.com.
We may also disclose information to comply with law, protect rights and safety, in a merger or sale of the business, or with your consent.
When you submit our sign-up form, you agree to receive the intake questionnaire and a short follow-up series, and occasional emails about our services. Every marketing email identifies us, includes our postal address and has an unsubscribe link. We process unsubscribe requests within 10 business days, usually immediately. We may still send transactional messages about your booking, payment or delivery.
We may contact business owners and professionals directly by email about our services, using business contact information from public sources such as their website, business directories and public professional profiles. These messages identify us, include our postal address and an opt-out, and are marked as advertising where the law requires. Reply “unsubscribe” or use the link and we will stop and keep you on a suppression list. We do not send marketing text messages or make marketing calls without prior express written consent.
We keep information only as long as needed. Email list data: until you unsubscribe, after which we keep a minimal record to honor your opt-out. Payment and accounting records: as tax and accounting laws require. Analytics data: the period configured in each tool.
We use reasonable administrative and technical safeguards, such as two-factor authentication, access controls and reputable providers. No system is completely secure. If a breach affects your personal information, we will notify you and the authorities as applicable law requires.
We operate from Ecuador, and our providers process data in the United States and other countries, where data protection laws may differ from those where you live. By using our site and services, you understand that your information will be processed there.
If you live in California, Texas or another U.S. state with a privacy law, you may have the right to access, correct and delete your personal information, get a portable copy, opt out of targeted advertising, sale and sharing, and not be treated differently for exercising these rights. We extend access, correction and deletion requests to everyone, wherever they live.
If you are in Ecuador, you also have the rights Ecuadorian data protection law provides, exercised through the same contact.
Our site and services are for businesses and adults. They are not directed to children under 13, and we do not knowingly collect personal information from children or sell or share the personal information of anyone under 16. If you believe a child gave us information, contact us and we will delete it.
Our site links to other websites and platforms. Their privacy practices are their own.
We will post any update with a new date. For material changes, we will email you or show a prominent site notice at least 30 days before they take effect. We will not apply a materially different use to information collected earlier without your consent.
Veronica Vizcaino, dba Hand Lab Design · Carapungo, 170204, Quito, Ecuador · webmaster@handlabdesign.com